Policies

Please contact us using one of the methods below. We will do our very best to answer any questions you may have quickly and efficiently.

Purchases

Section 1 - If the applicable law so permits, property in and title to Products shall remain with X-Cal, and shall not pass to Customer, until X-Cal has received payment of the full price and license fees (if applicable) for (a) all Products, Software and/or Services that are the subject of these Terms, and (b) all other goods and/or services supplied by X-Cal to Customer under any contract whatsoever. Payment of the full price and license fees shall include without limitation, the amount of any interest or other sum payable under the terms of this and all other contracts between X-Cal and Customer. Moreover, the Customer shall keep the Products identified as retained until such retention lapses.

Section 2 - If the applicable law does not permit the arrangement described in Section 1 above, X-Cal hereby reserves in the Products (as well as all proceeds resulting from any sale thereof), and Customer grants and agrees that the Products shall remain fully subject to, a first priority purchase money security interest, until X-Cal has received payment of the full price and license fees (if applicable) for all the products ordered. Payment of the full price and license fees shall include without limitation, the amount of any interest or other sum payable under the terms of this and all other contracts between X-Cal and Customer. Moreover, Customer hereby covenants that (i) no hindrance to its granting of the above security interest exists in any of its third-party contracts; or (ii) in the event such a hindrance does exist, Customer shall assist X-Cal in exercising, and shall take all actions necessary to protect and maintain, such security interest.

Warranty

X-Cal provided solutions in most cases come with an extended warranty of 2 years. Our extended warranty covers both parts and labor. The warranty does not cover misuse or abuse of the product provided and the determination of misuse & abuse will be made by X-Cal. Stratasys, Renishaw, and SynDaver products are excluded.

Return Policy

*A 50% cancellation fee will apply on any order canceled after delivery. A 40% cancellation fee will apply to any orders canceled prior to delivery.

X-Cal must be notified within five working days of the customer's intent to return the product. Returning an item after it has been received by the purchaser must be completed within 5 working days of receipt and will result in a 30% restocking fee which will be calculated on the gross amount of the Purchase Order and any shipping/freight costs will be billed to the purchaser. This assumes the product is in ORIGINAL, UNOPENED (new) condition and the product will not be returned until all fees and shipping/freight charges are paid in full. An inspection prior to acceptance of return may be required to certify the condition of the product. This cost shall be paid by the purchaser.

X-Cal is not responsible for any damages to items being returned.

Equal Employment Opportunity Employer Statement

Technical Laboratory Systems is an Equal Employment Opportunity Employer.

Employment and program policies of Technical Laboratory Systems are nondiscriminatory in regard to race, color, gender, religion, age, national origin, disability, veteran status, or sexual orientation.